Job Description

• The IT support Associate will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Executive.
• The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and The Companies ERP plus general maintenance of all IT-related hardware/software.
• The position provides exposure to a broad range of IT-related projects and activities

Key Aims and Objectives

• Escalating IT issues to the IT Support Executive where necessary
• Responsible for managing backups and tape rotation
• Diagnosing and resolving technical issues
• Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
• Providing desktop and server support
• Supporting and maintaining MS Server, Pulse, Microsoft Dynamics RMS, Focus and NAV
• Setting up and configuring new laptops and desktops
• Installing authorized software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on servers, desktops and laptops
• Ensuring all logs for equipment and users are maintained
• Setting up and configuring new servers
• Installing authorized software to core server
• Creating purchase requisitions for IT hardware/software
• Ensuring licensing for all software purchased is recorded and maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Providing support for MAC PCs
• Preparing documents, meeting materials and correspondence
• Performing basic administrative support duties, as required, to meet specific operational objectives
• Performing miscellaneous job-related duties as assigned by the IT Support Executive
• Working extra hours to meet deadlines, as required and where reasonable
• Providing assistance as required to the IT Support Executive
• Providing assistance and support to colleagues in IT-related matters
• Ensuring that a high level of customer service and support is provided to all internal and external customers

Qualifications

• A recognised diploma/degree in IT or Engineering
• Hands-on network engineering experience implementing and administrating network devices
• Desktop, laptop and mobile devices installation and problem resolution
• Able to configure networks for fast, secure, reliable operation.
• Good analytical and problem-solving skills to assess network performance and recommend changes.
• Hands-on experience with network monitoring and network diagnostic tools.
• Good interpersonal skills to communicate with users, vendors and other IT personnel.
• Project management skills .
• Ability to prioritise and multitask.