Description

• Responsible for computer system and software maintenance and repair
• Assists with computer equipment purchasing and installation
• Maintains networks and connectivity for users
• Research and identify solutions to software and hardware issues; Diagnose and troubleshoot technical issues, including account setup and network configuration
• Perform hands-on fixes; including installing and upgrading software, creating file back-ups, configuring systems and applications
• Ensure all IT issues are properly logged, track issues through to resolution, within agreed time limits, Prioritize and manage several open issues at one time
• Provide prompt and accurate feedback to customers; follow up to ensure IT systems are fully functional after troubleshooting

Requirements

• 2+ years of IT Technical Support experience
• Knowledge of basic computer hardware
• Experience with Microsoft based Desktop Operating Systems (Windows 7 and Windows 8)
• Extensive application and infrastructure support experience
• Working knowledge of a range of diagnostic utilities/ Systems analysis
• Ability to troubleshoot/ research into a wide range of technology issues
• Time management
• Very good written and oral communication skills
• Ability to work under pressure.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development