Job Description

• The key role of a Call Centre Quality Analyst is to ensure that our agents provide quality service in line with the Organization’s objectives by monitoring agent – customer interactions daily, and providing reports and general feedback as required.

Qualifications
Applicant must possess the following:

• Bachelor’s Degree in any subject.
• 3-4 years of experience in similar field (Business Processing Outsourcing (BPO) or Telecom).
• Excellent Customer Service Skill.
• Superb listening and analytical ability.
• Excel, PowerPoint, and presentation skill is a MUST.
• Ability to work independently as well as in a team.
• Effective organizational and time management skill with the ability to meet deadline.
• Excellent Leadership, communication and problem solving skills.
• Be ready to work on shift.
• Quality Assurance Certification is an advantage.