Job Summary

In this role, you will be responsible for leading new customer implementations for contract logistics business, bridging the sales and operational activities, to ensure smooth transition of new or additional business into the organization.
Project Management:

Manage risks rigorously from sales opportunity to stable operation
Set expectations and get agreement with internal and external stakeholders.
Prepare and drive the overall implementation project plan
Proactively manage delivery of other involved parties (IT, operational suppliers, etc).
Establish and evaluate the success criteria for the project and adjust solutions and timelines
Successfully “close” implementations based on mutually defined criteria between Maersk and the client (external) and operations (internal)
Client Relationship Management:

Lead the client through the on-boarding process
Strictly manage scope with clients and ensure solution implemented stays in line with the solution sold.
Commercial Engagement:

Review operational viability of complex opportunities as part of the OMEB/Sales process
Contribute to securing new business wins by actively engaging in the sales process
Operational Management:

Ensure operations are optimized and warehousing service are delivered under the highest service quality possible.
Ensure initial SOP/IOP compliance
Ensure infrastructure deployment for new client solutions is in place including:
Recruitment and training of staff.
Detailed process flows, SOPs and IOPs.
WMS, IT & EDI integration.
Client and vendor training and introduction.
KPI reporting and performance management routines.
Requirements

Strong WND knowledge with experience in Implementation of New Warehouses
Area market knowledge
Project management
Stakeholder management.
Commercial engagement at senior management level.
Understanding EDI and WMS product development.
Understanding of customer operations and systems