Call Centre Nurse
Location | Lagos, Nigeria |
Date Posted | August 2, 2021 |
Category |
NGO
|
Job Type |
Full-time
|
Currency | NGN |
Description
- Receive calls from members or employer groups and providers and prospective clients.
- To receive calls from providers and have first call resolution on pre-authorization queries for limited and straightforward cases or route the query to the correct department for call resolution.
- To receive and resolve all member-related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution.
- To receive calls from prospective clients and re-route the calls to the appropriate department.
- To log inquiries for all calls relating to registered providers, Clients, and members.
- To follow up on specific cases as distributed by the manager to ensure a value-added service offering.
- To adhere to the organizational values.
Applying Instructions
Interested and qualified candidates should forward their CV to: recruitment@eaglehmo.com using the position as subject of email.