Call Centre Quality Analyst
Location | Lagos, Nigeria |
Date Posted | September 24, 2022 |
Category |
Management
|
Job Type |
Full-time
|
Currency | NGN |
Description
Job Description
- Design new arrangements to enhance the strength of the present network condition
- Investigate network issues and blackouts; redesign and work together with network designers on network enhancement
- Support firewall, hardware, and server in accordance with established IT security procedures
- Provide remote help to our remote locations.
Qualifications
- B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
- Minimum of 2 years’ cognate experience
- Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
- Hands-on experience with network monitoring and network diagnostic tools.
- Good analytical and problem-solving skills to assess network performance and recommend changes.
- Good interpersonal skills to communicate with users, vendors and other IT personnel