Call Centre Quality Analyst

at Eat ‘N’ Go Limited
Location Lagos, Nigeria
Date Posted September 24, 2022
Category Management
Job Type Full-time
Currency NGN

Description

Job Description

  • Design new arrangements to enhance the strength of the present network condition
  • Investigate network issues and blackouts; redesign and work together with network designers on network enhancement
  • Support firewall, hardware, and server in accordance with established IT security procedures
  • Provide remote help to our remote locations.

Qualifications

  • B.Sc in Computer Science / Engineering, Electrical / Electronic Engineering or related field
  • Minimum of 2 years’ cognate experience
  • Knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting.
  • Hands-on experience with network monitoring and network diagnostic tools.
  • Good analytical and problem-solving skills to assess network performance and recommend changes.
  • Good interpersonal skills to communicate with users, vendors and other IT personnel
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