Client Case Manager

at Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS)
Location Lagos, Nigeria
Date Posted December 27, 2022
Category Health Care / Medical
Job Type Full-time
Currency NGN

Description

Job Description

  • Support clients to access all OSS services including HIV care, treatment and support services, STI screening and PrEP.
  • Support community-level ARV refill along the differentiated model of care.
  • Elicit and document PNS of all HIV positive index KPs
  • Ensures HTS are provided for all eligible contacts of index clients
  • Ensures enrolment and initiation of ART for all positive contacts of index clients
  • In liaison with the adherence counselor, ensures regular monitoring of treatment adherence, community tracking of defaulters / lost to follow up clients and facilitate their return to care.
  • Provides treatment education, adherence counselling and peer support to assigned clients at health facilities and community following the adherence support schedule.
  • Facilitates active referrals of clients to treatment through escort services.
  • Reports and refer clients with adverse drug reaction appropriately.
  • In liaison with the adherence counsellor, maintains a log of all assigned clients contacts (descriptive addresses and phone numbers) and keeps comprehensive records of clinic appointments and interventions carried out to support them on retention.
  • Supports documentation of interventions in adherence services, monitoring and tracking tools for general and priority population.
  • Sensitize clients on the differentiated refills for stable clients.
  • Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.

Minimum Recruitment Standard

  • Basic Knowledge of HIV and AIDS
  • Team player with good interpersonal relationships and tolerance to socio-cultural differences.
  • Efficient and effective verbal and non-verbal communication skills.
  • Ability to multi-task effectively and adhere to timelines.
  • Literate in both English language and local dialect.
  • Must be a KP member.
  • Must be based in advertised locations.
  • Must have experience in similar positions (1-2years)

Applying Instructions

Interested and qualified candidates should send a detailed resume and a one-page cover letter as one (1) MS Word document explaining suitability for the position to Human Resources Unit through this email address: career@ecews.org

APPLICATION MUST EXPLICITLY STATE YOUR FULL NAMES, THE POSITION OF INTEREST WITH PREFERED LOCATION as the subject of the email.

Candidates are advised to provide three professional referees with email addresses and phone numbers.

Eligible female applicants are encouraged to apply. ECEWS has a competitive compensation package and is an equal opportunity employer (EOE)

ECEWS does not charge candidates a fee for a test or interview.

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