Customer Service Officer
Location | Lagos, Nigeria |
Date Posted | September 22, 2021 |
Category |
Customer Service
|
Job Type |
Full-time
|
Currency | NGN |
Description
Core Responsibilities
- Receive customers and address all issues concerning their faulty products.
- Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
- Daily follow up on the engineers to confirm status of jobs.
- Responsible for happy calls to customers and dealers.
- Responsible for spare part request in line with job card details.
- Responsible for job completion feedback to the customer.
- Forward all Job Card and faulty products to the service centre supervisor.
- Preparation of defective parts failure report(Panel, PCB & Compressor )
- Preparation of daily work report.
Requirements
- Candidates should possess a Bachelor's Degree or equivalent
- Minimum of 2 years experience in a similar role.
- Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint.