Core Responsibilities

• Receive customers and address all issues concerning their faulty products.
• Prepare Job Card for all jobs with proper classification i.e.warranty or non-warranty.
• Daily follow up on the engineers to confirm status of jobs.
• Responsible for happy calls to customers and dealers.
• Responsible for spare part request in line with job card details.
• Responsible for job completion feedback to the customer.
• Forward all Job Card and faulty products to the service centre supervisor.
• Preparation of defective parts failure report(Panel, PCB & Compressor )
• Preparation of daily work report.

Requirements

• Candidates should possess a Bachelor's Degree or equivalent
• Minimum of 2 years experience in a similar role.
• Proficiency in the use of Microsoft office applications –MS Excel, Word and Powerpoint.