Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Multi-task, prioritize, and manage time effectively
• The use of CRM systems and practices
• Ensure customer satisfaction and provide professional customer support.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.

Requirements

• B.Sc in any discipline is required.
• 2-4 years relevant experience as a customer service representative
• Must be a Female
• Ability to stay calm when customers are stressed or upset.
• Strong phone contact handling skills and active listening
• Applicants should not be more than 25-30years
• Must be fluent in English