Customs Brokerage Representative

at United Parcel Service (UPS)
Location Lagos, Nigeria
Date Posted August 12, 2022
Category Customer Service
Job Type Full-time
Currency NGN


Position Summary

To process customs clearance (release) AND / OR confirm declarations for repetitive and non-complex shipments guided by the CCBS system and personal skills.
Client (Internal / External):Import operations, Support Services, Consulting, Inbound services, Sales, etc, and all customs clients and partnersSpecific output or services:
Customs release AND/OR confirm declarations for repetitive and non-complex shipments using client' profile in CCBS system (creates or modifies line code/classification)
Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government
Job Key Contributions / Task

Data entry (open customers' files, validate information, credit and invoicing)
Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
Identify customer profiles discrepancies
Answer standard questions and requests from customers, drivers, customs and other offices
Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents.
Qualifications Required

Bachelor's Degree; Higher National Diploma,
2 years of experience
Bilingualism required - intermediate level (in Quebec Only)
Basic knowledge in Customs operations, laws and regulations, and other government departments
Basic understanding of HS system
Basic computer skills.

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