Job Description

He/she is the first point of contact with the KPs or any other person entering the OSS. He/ She must be a KP community member and must:

• Greet all the entrant into the OSS
• Register clients according to established protocols
• Assist Clients to complete all necessary forms and documentation
• Ensure Clients information is accurate.
• inform Clients of medical office procedures and policy
• In liaison with the record unit maintain and manage client records
• Move Clients through appointments as scheduled
• Answer incoming calls and deal with inquiries
• Transfer calls as required
• Schedule Clients appointments
• Deal with incoming and outgoing post
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard Clients privacy and confidentiality
• Ensure timely courier of retirement to ECEWS HQ

Minimum Recruitment Standard

• Degree in Nursing/Midwifery or Bachelor degree in science, economics or related field and an Experience in HIV/AIDS Key Population program is an added advantage
• Excellent command of English and preferably have experience in drafting documents such as proposals, reports, project plans and memos (additional language skills are an asset)
• Demonstrable project management and organizational skills appropriate for a highly multi-tasked environment
• Ability to work in a fast-paced environment and through telephone and e-mail
• Excellent interpersonal communication and teamwork skills
• Familiarity with standard Office software (Word, Excel, Outlook)
• Previous responsibility managing project budgets will be an asset
• Must be a KP community member
• Being a Nurse will be an added advantage.

Interested and qualified candidates should send a detailed resume and a one-page cover letter as one (1) MS Word document explaining suitability for the position to Human Resources Unit through this email address: career@ecews.org

APPLICATION MUST EXPLICITLY STATE YOUR FULL NAMES, THE POSITION OF INTEREST WITH PREFERED LOCATION as the subject of the email.

Candidates are advised to provide three professional referees with email addresses and phone numbers.

Eligible female applicants are encouraged to apply. ECEWS has a competitive compensation package and is an equal opportunity employer (EOE)

ECEWS does not charge candidates a fee for a test or interview.