Head of Operations
Location | Lagos, Nigeria |
Date Posted | October 22, 2021 |
Category |
NGO
|
Job Type |
Full-time
|
Currency | NGN |
Description
Job Brief
- We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.
- Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.
- Ultimately, you’ll ensure our operations run smoothly and that people are productive.
Responsibilities
- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Ensure compliance with local and international laws (e.g. data protection)
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements.
- Collaborating with other senior management to formulate strategy
- Ensuring regulatory compliance
- Overseeing implementation of IT systems.
Requirements
- B.Sc / BA in Business, Computer Science or other relevant field.
- Proven experience as Head of Operations, Operations Director or similar leadership role
- Familiarity with all business functions including HR, finance, supply chain and IT
- Experience with implementing IT systems
- Knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Analytical mind
- Problem-solving aptitude.
Applying Instructions
Interested and qualified candidates should send their CV to:
jobpointib1@gmail.com
using the Job Title as the subject of the email.