Job ID: 79
Department: Corporate Services
Function: Internal Communications, Content Development, Documentation & Distribution
Reporting to: GED, Corporate Services
Travel Frequency: Occasional

Purpose of the Job

• The Internal Communications Specialist is accountable for creating, implementation, maintaining, aligning, updating and  distributing  internal/employee communications content across the divisions and departments; keeping staff informed and increasing engagement through several channels, such as the ipNX intranet, email bulletins, social media, ipNX career portal and regular newsletters.
• The ICS is also responsible for the management of internal communications content and forums which create excitement, drive engagement, align teams and individuals and shape culture.

Expected Key Results

• Internal Communications Strategy
• Content Management
• Effective Communication Channel Management and Engagement
• Staff Satisfaction and Engagement evaluation and improvement Service Delivery
• Documentation Management

Educational Qualifications

• BA/B.Sc. / HND in Mass Communications, Public Relations, Journalism and Marketing or related field (2.1/Upper Credit Minimum)

Functional Skills:

• Professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing will be an added advantage
• Masters’ degree in the relevant field will be an added advantage
• Understanding of the importance of good media communication for a large organization
• Excellent writing, editing and proofreading skills as well as well as and creating content that inspires consumer debate and discussion to drive engagement
• Strong documentation, presentation, and speaking skills
• Embrace change and have experience in supporting change management process
• Enjoy working within a fast-paced, performance-based financial institution or similar professional environment
• Be a self-starter, able to work with general direction and exercise independent judgment
• Proven experience in the development and production of creative and engaging social content
• Good project and time management skills - Ability to work independently and manage one’s time.
• Good interpersonal and relationship-building skills
• A deep understanding of all Social platforms including Facebook, Instagram, Twitter, Snap and YouTube
• Ability managing multiple stakeholders with strong examples of clear and concise communication
• Ability to build successful relationships at all levels
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Ability to demonstrate a mature understanding of key business needs
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• History of career growth, consistently meeting and exceeding goals and increasing responsibilities

Work Experience:

• At least 3 years communications and content experience, especially internal/corporate/ employee  communication, for a large organization
• Cognate experience in writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial
• Prior management of complex projects and advising senior managers is an added advantage.
• Extensive experience in using social analytic tools to review reports and insights to action change
• Proven experience and a strong understanding of content strategy
• Writing or blogging experience is desirable
• Experience working on a content-driven or media organisation
• Experience using Customer-centric capabilities and delivery of programmes across multiple business
• Experience working  in a complex matrix environment
• Experience in Telecommunications industry will be an added advantage
• Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality

Method of Application