Primary Responsibilities

• The role of the IT Officer is to lead the ICT Department in the maintenance of the Information and Communications systems within the organization.
• The IT officer will also provide support to the Administrative department and to the general office.
• The IT Officer has a dynamic role, which requires the ability to multitask and troubleshoot.

Specific Responsibilities

• Coordinating building and maintenance issues for general repair (heating and air conditioning, security, painting etc.)
• Provide Network Administration.
• Maintenance and trouble shooting hardware and software problems observed by staff.
• Ensure Internet services are always running with minimal downtime.
• Perform periodic system and data backup to ensure that in the event of a serious incident, all data created, modified or stored after the last back up will not be lost.
• Liaison between the organization and the network service provider.
• Coordinating building and maintenance issues for general repair (heating and air conditioning, security, painting etc.)
• Provide Network Administration.
• Maintenance and trouble shooting hardware and software problems observed by staff.
• Install/de-install hardware equipment and installation and configuration of computer/laptop peripherals.
• Be able to provide basic training and help desk functions to the employees on the use of various application software programs.
• Document resolutions to problems and maintain repair logs.
• Perform regular cleaning of the hardware equipment.
• Prompt response to problems reported by employees

Qualifications

• B.Sc in Computer Science / ICT or any other related equivalent.
• Experience working with NGOs and or INGO’s is necessary.
• Minimum of 3 years relevant experience.
• Practical Knowledge/Training in CCNA, MS Server 2012, MS Exchange 2013, SQL Server etc will be an added advantage.