Operations Manager (Fleet)

at Moove Africa
Location Lagos, Nigeria
Date Posted November 4, 2022
Category Operations
Job Type Full-time
Currency NGN


About the Role

  • We are looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the (Fleet) Operations Manager, reporting to the City Manager.
  • As a proven result-driven person, the (Fleet) Operations Manager will be leading the Fleet Customer Success team for stellar performance.
  • The ideal candidate will have extensive knowledge of the automotive finance, fleet leasing management, or car rental industry and a proven track record in implementing successful growth strategies and leading teams.
  • The (Fleet) Operations Manager will be prepared to be fully accountable for the performance of the Customer Success Team in optimising drivers’ performance.
  • In this role, you will dig deep into the monitoring and compliance of the Fleet Customer Success Team that makes the organization more efficient, effective, and compliant.
  • If you’ve got resilience, some big ideas, and an uncanny knack for compliance, this is the role for you!

The Opportunity

  • We are looking for a (Fleet) Operations Manager who will lead the local Customer Success Team to ensure a high-level of Driver compliance within our Customer Success team and be a representative and ambassador for the team across the company as well as to external stakeholders.
  • The ideal candidate for the role will be someone who is a Customer Success expert and who is experienced in Leading and Coaching a large team.

What You’ll be Doing

  • Optimising Driver performance.
  • Leading Driver issue resolution efforts in collaboration with other departments.
  • Ensuring compliance and administration of all verification procedures and enforcing all company policies and procedures.
  • Coordinating with Fleet Maintenance Manager as required to resolve any escalated issues related to maintenance and repairs.
  • Managing and overseeing all driver-related communication including but not limited to, driver operations, safety, compliance, Moove policies, and breakdown.
  • Leading and Coaching the Customer Success and Onboarding Executives to support the drivers effectively.
  • Contributing to the budgeting process from a Driver Relations & Monitoring perspective.
  • Liaising with peers within the region & company to share knowledge and optimise operations.

KPIs that will be Measured after you Start

  • Supply Hours and days
  • Trip completion rate
  • Remittance rate
  • Driver availability
  • TAT Compliance
  • Driver Retention
  • Downtime Driver welfare issues

Who You’ll Be Working with:

  • Directly reporting to our City Manager, and closely working with the General Manager, Nigeria.

What You will Need for this Position

  • Bachelor’s Degree in Logistics or equivalent experience required.
  • MBA is preferred
  • 8+ years of relevant logistics, operations, and/or services management experience.
  • Experience in a start-up
  • Candidate must be an excellent communicator
  • Candidate must be Data-centric and Tech-savvy.
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