Category: Sales Support

Purpose

• Clickatell is looking for a Pre-Sales Solution Architect to join the sales support team in our Lagos office.
• Responsible for developing customer specific solutions based on company goals that will promote sales growth and customer satisfaction for the region.
• Execution of the sales plan within the budget allocated. This is a great opportunity to join a winning team to participate in delivery, management and growth of the Clickatell products worldwide.

The role of our Champion:

• Know every detail of Clickatell business and understand how enterprise solutions are managed and secured.
• Support the sales & account management team in selling the Clickatell value proposition through product and solution knowledge.
• Understand the business problem, capture the client requirements and develop high-level solution for input to sales proposals.
• Map customer requirements with product fit and map customer journeys.
• Create solutions leveraging Clickatell capabilities to address customer needs.
• Design, develop and improve on customer experience around the Clickatell solution offerings
• Collaborate with internal stakeholders around customer solutions for sales enablement
• Programme Management: Product Features for road map items and prioritisation.
• Product: providing collateral on product solutions;
• Product Marketing: providing input on sales collateral.
• Accelerate adoption of solutions offerings within the Clickatell customer base.
• Provide advanced solution selling support to the sales & account management team.
• Provide product demonstrations.
• Guide and advise Technical Account Management team on implementing designed solutions.
• Assist with developing best practice application of Clickatell solutions.
• Responsible for developing collateral and delivering on RFI / RFP requirements.

Requirements
The capabilities of our Champion:

• Have minimum 5 years’ experience in Enterprise pre-sale support.
• Have knowledge of mobile telecommunication technologies.
• Have knowledge of chat commerce.
• Understanding of customer experience design.
• Experience in high volume transactional solutions.
• Good written, verbal and presentation skills.
• Ability to translate business requirements into solution requirements.

Our Champion's journey thus far:

• Be a strong people manager and leader who can help set vision and strategy and effectively manage day to day tasks to delivery.
• Be focused and passionate about customer and company success.
• Be curious, creative, courageous and a champion of the company and our customers.
• Have problem solving skills, logical thinking and analytical abilities.
• Display foresight be systematic and provide orderly planning and have attention to detail.
• Have solid negotiating skills both internally and externally.
• Have the ability to both act tactically and strategically.

Benefits
Why you will love being here:

• Competitive salary paid monthly
• Medical aid contributions
• Quarterly performance incentives
• Pension fund contribution
• Health Insurance
• Communication allowances
• Half day off on your birthday
• 5 “personal” days leave a year, over and above your normal annual leave.
• Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work

Method of Application