Job Purpose

• Reporting to Group Head: Acquirer Processing & Product Pre-Sales, the Acquirer Processing & Product Pre-Sales Manager is responsible for supporting the Sales of Acquirer Processing Solutions and Products across the Group working closely with the central processing product team, as well as the acquiring product team.
• The role holder will provide subject matter expertise to support Sales efforts and expand the number of financial institutions and fintech’s in the Middle East Africa and will also be the main interface into the Product and N-Advisors Functions to support the processing drive of the Acceptance Product Roadmap and Acquiring Professional Services offering. This will include developing the Go-To-Market planning for all new developments to be launched across the processing business.
• The role is client facing, relying on product and technical knowledge to provide solution orientated advice that will ultimately lead to a sale and the establishment of a processing relationship and will also establish a working relationship into the DPO group of companies to ensure that alignment of solutions and strategy is achieved into the acquirer processing business.
• Furthermore, the role will also be critical in providing expertise to cross-sell and upsell products to our existing clients. The right candidate will ensure that we provide the right solutions to our clients, by working to understanding and validate client needs, while leveraging the Network arsenal of solutions and services to build viable propositions for potential clients.
• The role will also support the initial engagements between Network delivery teams and clients, validating requirements and ensuring that what was proposed is included in the documents of understanding and statement of work, working with both parties to remove delivery blockers.

Job Accountabilities

• Providing subject matter expertise to support Sales efforts but also to support clients as they grow and develop their Acquiring business.
• Be the voice of the customer to drive the development of the Acquirer-Processing Product set, including the continual evolution of the customer proposition and development of the Go-To-Market plans including filtering trends, pains, and growing demand back into Network Product teams and sales.
• Work in partnership with the N-Advisors function to build out the Acquirer-Processing offer and lead the roll-out of the proposition to the marketplace.
• Lead the efforts for responding to RFIs, RFPs & tenders in collaboration with internal teams and bid management by providing domain knowledge to ensure packaging of relevant solutions.
• Be accountable for ensuring the broader Sales and Relationship function is appropriately trained and skilled in the fundamentals of Acquirer Processing to help the identification of opportunities and an initial qualification exercise with clients / prospects. (training package to be developed in partnership with Product)
• Identification and progression of partnerships that fill gaps in the value proposition – will be delivered in partnership with Product function
• Use strong presentation and communication skills to inform prospective clients about Network solutions and how they could leverage them to solve their customer challenges.
• Requirements gathering and analysis to tailor solutions that address customer needs and concerns in the best way.
• Understanding of Network solutions within their specific domain and able to apply our solutions to meet and address unique client needs.
• Consistent review and understanding of local regulatory changes that affect payments processing and Network, including scheme mandates i.e., VISA & MC across the group.
• Lead the knowledge sharing sessions and training for the regional sales teams to ensure they are kept abreast of new and evolved solutions and identifying opportunities for upsell or cross-sell of existing and new Network solutions.
• Ability to build a business case and capture the key elements that will help to assess viability and deal profitability.
• Collaborate with Product & Vendor Management by checking market trends against Network CVP to identify gaps, opportunities and vendors that could complement our propositions.

Requirements

• Minimum of Bachelor's Degree in a relevant subject
• 6 - 9 years of experience in the Acquiring sector in the payments industry, either directly or through the provision of services to Acquirers.
• Proven account/sales management experience.
• Cards System & Product Knowledge that is relevant to the Acquiring industry.
• Outstanding interpersonal, leadership and team working skills
• Outstanding communication skills - both verbal and written
• Strong cultural awareness and knowledge of working across multiple geographies.
• A self-starter who seeks out accountability and demonstrates drive to exceed targets.