Job Description

• In a bid to continually ensure client’s satisfaction, there is need for a security supervisor that will oversee the direct activities of operatives, ensure their compliance with JDs, SOPs and Post orders, connect with the clients to develop strong relationship bonds, get feedback on client’s satisfaction or otherwise make recommendations as regards innovations and corrective measures and spearhead the implementation of same.

Job Responsibilities

• Supervision and monitoring of security operatives through patrolling of various beat.
• Attend to client complaints and meet the client’s target daily.
• Making enquiries from clients about operatives performance, attitudes and behaviours
• Deployment/education of new guards on JD, SOP and Post orders of their allocated beats.
• Enrich employee relations and resolve conflict with clients or amongst security operatives
• Identify potential security deficiencies and recommend appropriately to the benefit of our mutual relationship.
• Identify and mitigate risk at client’s premises and recommend appropriately in writing with thorough follow up.
• Identify, investigate and proffer solutions to security lapses in writing and follow up
• Write security report /daily and weekly reporting of observation in the line of duty to ensure proper documentation and facilitate review for action.
• Work with the patrol supervisors and the operation team to achieve objectives jointly; giving support and deputizing for other security supervisors when necessary.
• Oversee activities of operatives deployed and enforcing compliance on acceptable standards and on the client’s peculiarity and needs.
• Daily review of operational matters with a view to proffering effective and efficient innovations/solutions.
• Training the operational chain on professional industrial security practices in line with crime/criminality activities in the country.
• Monitor and mentor subordinates.
• Communicate any security matter to, and through appropriate channels in writing.
• Create relationship synergies between clients and the company as well as sustain a trustful working environment.
• Perform all other duties as assigned.

Job Specification

• Candidates should possess an S.S.C.E / OND / HND / B.Sc Degree
• Must possess 2 years experience in security operations
• Must have no criminal record
• Critical thinking skills
• Must possess good communication skills and ability to manage people effectively
• Must be proficient in the use of Microsoft office word
• Must know the basics of security operations e.g. post orders, location orders, access control measures etc.
• Must know how to enforce compliance
• Must be disciplined and have a keen eyes for details.
• Must be client oriented.