Job ID: 84
Department: Engineering
Function: Solutions & Research
Reporting to: Head, Operations & Maintenance
Travel Frequency: Yes

Purpose of the Job

• To ensure efficient service delivery to the customer and ensure customer satisfaction for all new services and support related service.

Expected Key Results

• Corporate/FOS Incident Management; *Corporate Customers: Restore service failures within 4 hours of its occurrence- Implementation and integration of new projects.
• Retail Customers: Restore service failures within 24 hours of its occurrence.
• Preventive Maintenance: Identify,plan and excute nodes/segment that require preventive maintenance on the network.
• Implement an FTTH Monitoring application to improve MTTR for faults.
• Report Management: Ensure weekly support status reports are done and submitted timely for review.

Educational Qualifications

• BSc in Computer Science / Computer Engineering / IT related disciplines (2.1/Upper Credit Minimum)
• Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)

Functional Skills:

• Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
• Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network related problem and optimize network performance where necessary.
• Strong telecommunications, IP design skills, in depth knowledge of IP Network Troubleshooting.
• Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.
• Hardworking and Tenacious.
• Performance driven.
• Sharp analytical and logical reasoning.
• Work effectively with own initiative and minimal supervision, and also as a part of a team.

Work Experience:

• At least 3 years experience within the telecoms space as a Network/Communications Engineer
• A hands on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
• Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
• Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
• Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
• Good working knowledge of Microsoft Office Suite [including MS Project &Visio]

Other Requirements:

• Customer Focused
• Hardworking and Tenacious
• Action Orientation
• Tech Savvy
• Result Driven
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Excellent troubleshooting and analysis skills
• Impeccable Customer Service and Support Skills
• Customer Focus
• Self-Development

Method of Application