Department: Operations - Vendor Excellence - Vendor Experience

Job Objective

• The Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
• This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
• This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.

Responsibilities

• Analytics: Analysis of vendor-centric key performance indicators and vendor NPS to ensure high-quality vendor experiences.
• Communication Design: Develop clear brand messages in all communication pieces, designs and produce materials such as posters and handbills.
• Product improvement. Proactively search for new vendor-related features on the platform which could improve a seamless vendor experience.
• Scalability and growth. Take on new opportunities like launching a new project.
• Support. Manage day to day queue management issues arising from various departments across the firm.
• Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow.
• Auditing and monitoring of processes, queues, hubs and order placement.
• Interacting with vendors via Email and Calls using working tools such as Salesforce and Xcally to resolve issues.
• Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials.

Qualification & Experience

• B.Sc degree.
• Good knowledge of Jumia processes.
• Minimum of 2 years’ experience working in a fast-paced corporate environment preferably in a similar role but not essential.
• Excellent Numerical, Analytical and Communication Skills.
• Knowledgeable in either Salesforce and excellent use of excel would be an advantage.
• The capacity to develop and document procedures and workflows.

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• The opportunity to become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Method of Application